FAQ
Do you offer Pre-Orders?.
Yes, ahead of every collection launch, we will inform you via our newsletter that the Pre-Order window is open. For all pre-orders, we offer exclusive pre-order rates. Please ensure you have signed up to our newsletter to not miss out.
If you would like to place an order outside of the window, please feel free to get in touch on contact@hannafiedler.com and we will try our best to accommodate your request
-
Do you of offer Made to Measure?
Yes, we do. For enquiries on Made to Measure please contact us on contact@hannafiedler.com
-
Does HANNA FIEDLER have seasonal sales?
No we do not offer seasonal sales
-
Where can I find information on sustainability?
Our sustainable values can be found under "About us" in the main menu
-
Where can I find information on where my product has been made?
On the product detail pages you will find information on both where the fabric was sourced from and where it was produced. If you would like any further information on how we source and on our supply chain, please feel free to reach out to us on contact@hannafiedler.com
How do I know if my order has been received?
After you place your order, you will receive an email acknowledging your order. Once the order has been processed and shipped you will receive another notification confirming that order has been processed and shipped
Where can I find your Sizing Guide?
Please refer to our Size Guide. If you are unsure, please feel free to reach out to us on contact@hannafiedler.com for further advice
How can I find a specific item?
If you know exactly what you are looking for, you can search our online store using the “Search” button in the top right corner on the website. If you can’t find what you are looking for, please feel free to reach out to us on contact@hannafiedler.com
How do I know if an item is out of stock?
If a style is out of stock it will be highlighted on the image itself on the overview page. If a size is sold out, it will tell you once you select the size. Please feel free to contact us on contact@hannafiedler.com if you would like to further information on when this item is back in stock or if you would like to place a pre-order.
Can I exchange my order?
Yes, it’s possible to make an exchange for the same item in a different size. If the size is out of stock we can either process a refund or have it pre-ordered for you. For further details on how to return/ exchange an item please refer to "Deliveries & Returns" page within the menu.
If you would like to exchange one style for another style, you must place a new order and return the original item.
How do I return an item?
UK Orders can be returned within 14 days and International orders within 21 day’s upon receipt. For further details on how to return an item please refer to "Deliveries & Returns" page within the menu.
What payment methods do you accept?
We accept all UK credit and debit cards, including American Express. We do not accept Cheques
When will my card be charged for my order?
It may show immediately but it can also take 3 days to process a card payment
Problems processing your card, what should you do?
Please reach out to us on contact@hannafiedler.com and someone from our team will hopefully be able to assist you